Contacting Support

Our support team is here to help with questions about RentWize features, billing, account access, and technical issues. Support does not provide legal advice, tribunal strategy, or personalised tenancy-law opinions.

Ways to Get Help

In-App Chat

Where available, use the in-app support launcher for product help and support routing. Chat availability and human escalation arrangements are being finalised before launch. Use email if chat is unavailable.

Email Support

Send your query to support@rentwize.com.au. Response times are not guaranteed.

Help Centre

Browse articles in this Help Centre for answers to common questions. You can search by topic using the search bar at the top of the Help Centre.

When Contacting Support, Include

To help us resolve your issue quickly, please provide:

• Your registered email address
• A description of the issue, including any error messages
• Your device and browser if you're reporting a technical problem

Keep private tenancy details out of your message. If a screenshot helps, redact names, addresses, documents and payment details first.

What Not to Send in Chat

Support chat is for product help, not secure evidence storage. Do not upload passports, driver licences, Medicare cards, bank statements, payslips, Evidence Vault files, tribunal evidence packs, or raw tenancy records into chat or email. Use a separate authenticated workflow if support directs you to one.

For evidence, identity verification, data export, or account deletion, use the in-app workflow or wait for a human support response with the correct secure process.

Response Times

Support hours and response targets are being finalised before launch. Do not rely on support chat or email for an urgent legal deadline or emergency.

Data Privacy Queries

For privacy-related requests (data export, deletion, complaints), contact our Privacy Officer directly at support@rentwize.com.au. See Requesting Your Data (DSAR) for more detail.

Billing Queries

For billing disputes or invoicing questions, include your invoice number or the date of the transaction in your message.

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For urgent security concerns (e.g., unauthorised account access), email support@rentwize.com.au immediately.