Logging a Maintenance Request

RentWize helps you keep maintenance records during your tenancy. A saved record shows what you entered and when; it does not prove that a request was sent, received or legally served.

Why Log Maintenance Requests?

Your landlord is legally required to maintain the property in a reasonable state of repair. By logging requests through RentWize, you:

• Create a dated, timestamped record of every issue you've reported
• Track whether and when the issue was resolved
• Build evidence if the matter escalates to a tribunal

How to Log a Maintenance Request

1. Open RentWize and go to your property
2. Tap Maintenance from the property menu
3. Tap New Request
4. Describe the issue clearly (e.g., "Hot water system not working — no hot water since 12 April")
5. Select the urgency level: Urgent (health/safety risk) or Routine (non-urgent repair)
6. Add photos if available — these go directly into your Evidence Vault
7. Tap Save Request

RentWize will timestamp and store the request.

Notifying Your Landlord

Open a maintenance record and choose Prepare email. The free composer prepares factual text from the selected property and maintenance record. Tenant requests and landlord or managing-agent updates use the recorded role. Review the recipient, original description and dates. The record creation date does not prove that a request was sent; fill in the date previously sent only if known.

Select the photos or files to reference, then review the complete preview. The downloaded text includes only selected evidence references. Files remain private; download and attach them yourself. The composer does not send email or set a legal deadline.

After reviewing the text, tick the approval checkbox to copy, download or save the draft. Saving does not create evidence of delivery. The composer shows the saved draft's expiry; download for your own records. Editing and saving again creates another draft version. If saving fails, copy or download remains available. Download before closing if you have unsaved edits. Existing managed document workflows remain paid.

Managed document operations require the caller's own Plus access and an approved, enabled provider workflow. Do not assume they are available during pre-launch. A provider error leaves the saved text and copy/download available.

If you sent the saved text yourself, expand Record an email already sent outside RentWize. Enter the actual sent date and time, confirm the recipient and text, and record it. RentWize records your account of sending and shows a communication reference; it does not send an email or verify receipt. Repeating this action for the same draft returns the existing record. Communication history in a draft is drawn from your records and is not independent proof of delivery.

Tracking Status

Once logged, each request has a status:

• Reported — you've logged it but the landlord hasn't responded
• In Progress — landlord has acknowledged and repair is underway
• Resolved — the issue has been fixed
• Escalated — the matter has been raised as a formal dispute

Update the status as things progress. If a request remains unresolved for too long, RentWize will prompt you to consider escalating.

Urgent Repairs & Repair Notices

For an immediate danger, contact emergency services or the appropriate emergency provider. Do not wait for an app timer or support reply.

Repair categories, timeframes, notices and reimbursement rules depend on your jurisdiction and circumstances. Check the official state and territory sources or seek independent tenancy advice before taking action. RentWize does not automate official repair notices or certify compliance with a deadline.