Logging a Maintenance Request

RentWize helps you track every maintenance request you make during your tenancy. Keeping detailed records is important — if a repair issue goes unresolved and leads to a dispute, your logged requests provide evidence of when issues were reported.

Why Log Maintenance Requests?

Your landlord is legally required to maintain the property in a reasonable state of repair. By logging requests through RentWize, you:

• Create a dated, timestamped record of every issue you've reported
• Track whether and when the issue was resolved
• Build evidence if the matter escalates to a tribunal

How to Log a Maintenance Request

1. Open RentWize and go to your property
2. Tap Maintenance from the property menu
3. Tap New Request
4. Describe the issue clearly (e.g., "Hot water system not working — no hot water since 12 April")
5. Select the urgency level: Urgent (health/safety risk) or Routine (non-urgent repair)
6. Add photos if available — these go directly into your Evidence Vault
7. Tap Save Request

RentWize will timestamp and store the request.

Notifying Your Landlord

After logging, you can generate a formal maintenance notice to send to your landlord or property manager. Tap Generate Notice to produce a letter that references your state's relevant legislation and sets a reasonable timeframe for repair.

Tracking Status

Once logged, each request has a status:

• Reported — you've logged it but the landlord hasn't responded
• In Progress — landlord has acknowledged and repair is underway
• Resolved — the issue has been fixed
• Escalated — the matter has been raised as a formal dispute

Update the status as things progress. If a request remains unresolved for too long, RentWize will prompt you to consider escalating.

Urgent Repairs & Repair Notices

For urgent repairs (burst pipe, gas leak, electrical fault, no hot water), your landlord must respond quickly — typically within 24–48 hours depending on your state.

In Victoria, if the landlord fails to act, you can serve a formal VCAT renter repair notice to compel repairs or escalate to VCAT for compensation or an order. RentWize helps you automate these forms based on state legislation. If they don't, you may have rights to arrange the repair yourself and claim costs back. Tap Urgent Repair to see the rules for your state.