RentWize guide
Your Data & Privacy
Understand what RentWize collects, where data is stored, how verification works, and how to request access or deletion.
Your Data & Privacy
RentWize handles tenancy records that can be sensitive: addresses, evidence, rent history, maintenance issues, communications, billing records, and support requests. The product is designed to minimise unnecessary data collection.
What RentWize supports
RentWize supports:
- account creation and email verification
- property records
- condition reports
- Evidence Vault uploads
- maintenance requests and repair timers
- communications and notes
- billing and subscription management
- support requests
- privacy and data access requests
- verification status where required for account safety or sensitive workflows
What data RentWize collects
Account and contact data
- name
- email address
- hashed password
- optional phone number
- account status and onboarding state
- subscription status and plan metadata
Tenancy data
- rental property address
- lease dates and rent details
- bond details
- property manager or landlord contact details
- condition report notes and photos
- maintenance requests, repair timers, and updates
- communication logs and notes
- bond dispute and tribunal-preparation records
Evidence files
- photos
- PDFs
- notices
- receipts
- inspection reports
- correspondence files
- other tenancy documents uploaded by you
Do not upload documents that are not needed for your tenancy record. Avoid storing bank statements, passports, licences, or identity documents in the Evidence Vault unless RentWize specifically asks for them through a secure verification flow.
Verification data
Where verification is required, RentWize uses a specialist verification provider. RentWize stores verification status and reference metadata needed to operate the workflow. Raw identity document images should remain with the verification provider rather than being stored as ordinary RentWize evidence files.
Usage, reliability, and support data
RentWize may process technical data to operate and secure the service, including:
- device and browser information
- app usage events
- crash and error reports
- redacted reliability logs
- support conversation metadata
Support chat is for product help. Do not send identity documents, bank statements, full evidence bundles, or highly sensitive tenancy files through support chat unless RentWize specifically directs you to a secure upload process.
Where data is stored
RentWize uses Appwrite for backend services, database, authentication, and secure file storage. The product is configured around Australian/Sydney infrastructure and the public API endpoint used by RentWize.
Payments are processed by Stripe. RentWize does not store full card numbers.
Third-party processors
RentWize may use the following providers to operate the product:
| Provider | Purpose |
|---|---|
| Appwrite | Authentication, database, file storage, and backend services |
| Stripe | Subscription billing and payment processing |
| Didit | Verification provider |
| Intercom / Fin | Customer support and support automation |
| Datadog | Reliability, performance, and security observability |
| Simple Analytics | Aggregate website analytics on eligible public surfaces |
| Google AdSense | Advertising and ad quality checks on eligible non-auth surfaces where enabled |
| Maileroo | Transactional email delivery |
Internal tools such as Linear or Notion may be used for operations and documentation, but they should not be treated as customer evidence stores.
Data retention
Retention depends on the type of record and the reason it is kept.
| Data type | Typical handling |
|---|---|
| Account data | Kept while your account is active and for a limited period after deletion |
| Billing records | Kept as needed for tax, accounting, refund, and dispute obligations |
| Tenancy and evidence records | Kept while your account is active unless you delete them or request deletion |
| Support records | Kept for support quality, safety, and operational history |
| Technical logs | Minimised, redacted where practical, and kept for operational/security purposes |
If you are involved in a tenancy dispute, consider downloading your own copy of important records before deleting them.
Your privacy choices
You can:
- access your account information
- correct inaccurate account or tenancy details
- delete evidence you no longer need
- cancel your subscription
- request a copy of your personal data
- request account deletion
- opt out of marketing communications where applicable
Use the in-app DSAR request feature or contact support@rentwize.com.au.
Evidence and legal caution
Deleting evidence can weaken your own tenancy record. Before deleting files connected to a live dispute, bond claim, insurance matter, tribunal matter, or complaint, consider whether you need an exported copy.
RentWize helps organise records. It does not decide what evidence is legally sufficient, what deadline applies, or what your state or territory tribunal will accept.
RentWize is not a law firm and does not provide legal advice. Content is informational only.