Your Data & Privacy

RentWize handles tenancy records that can be sensitive: addresses, evidence, rent history, maintenance issues, communications, billing records, and support requests. The product is designed to minimise unnecessary data collection.

What RentWize supports

RentWize supports:

• account creation and email verification
• property records
• condition reports
• Evidence Vault uploads
• maintenance requests and repair timers
• communications and notes
• billing and subscription management
• support requests
• privacy and data access requests
• verification status where required for account safety or sensitive workflows

What data RentWize collects

Account and contact data

• name
• email address
• authentication identifiers managed through Clerk
• optional phone number
• account status and onboarding state
• subscription status and plan metadata

Tenancy data

• rental property address
• lease dates and rent details
• bond details
• property manager or landlord contact details
• condition report notes and photos
• maintenance requests, repair timers, and updates
• communication logs and notes
• bond dispute and tribunal-preparation records

Evidence files

• photos
• PDFs
• notices
• receipts
• inspection reports
• correspondence files
• other tenancy documents uploaded by you

Do not upload documents that are not needed for your tenancy record. Avoid storing bank statements, passports, licences, or identity documents in the Evidence Vault unless RentWize specifically asks for them through a secure verification flow.

Verification data

Where verification is required, RentWize uses a specialist verification provider. RentWize stores verification status and reference metadata needed to operate the workflow. Raw identity document images should remain with the verification provider rather than being stored as ordinary RentWize evidence files.

Usage, reliability, and support data

RentWize may process technical data to operate and secure the service, including:

• device and browser information
• app usage events
• crash and error reports
• redacted reliability logs
• support conversation metadata

Support chat is for product help. Do not send identity documents, bank statements, full evidence bundles, or highly sensitive tenancy files through support chat unless RentWize specifically directs you to a secure upload process.

Where data is stored

Tenant records, evidence files and their metadata are stored on Convex in Sydney, Australia. Clerk provides authentication and session security. Other providers may process limited data outside Australia; Australian storage of tenancy records does not mean every provider operates only in Australia.

Payments are processed by Stripe. RentWize does not store full card numbers.

For selected evidence batches, a public network stores an aggregate cryptographic commitment, batch sequence, item count and platform reference. It receives no evidence files, individual file hashes or tenant identifiers. Public commitments are permanent; deleting your account removes private batch ownership and membership, but cannot erase the public record.

Third-party processors

RentWize may use the following providers to operate the product:

Provider	Purpose
Clerk	User authentication, MFA, and session security
Convex	Reactive database, access control, scheduled jobs, and encrypted file storage (Sydney)
Stripe	Subscription billing and payment processing
Coinbase CDP / Base / EAS	Sponsored submission and public aggregate evidence commitments
Didit	Verification provider (zero-data-hoarding identity and age verification)
Intercom / Fin	Customer support and support automation
Datadog	Reliability, performance, and security observability where configured
Vercel	Web hosting and delivery
Sentry	Scrubbed error diagnostics processed in the US; generic errors and code locations, without original messages, tenancy content or stored IP addresses
PostHog	Anonymous app, website and help-centre open counts processed in the EU; fresh random event identifiers, no URLs, referrers, identity or tenancy content, and no profiles, automatic interaction capture or session replay
Simple Analytics	Aggregate website analytics on eligible public surfaces
Google AdSense	Advertising and ad quality checks on eligible non-auth surfaces where enabled
Maileroo	Transactional email delivery

Internal tools such as Linear or Notion may be used for operations and documentation, but they should not be treated as customer evidence stores.

Data retention

Retention depends on the type of record and the reason it is kept.

Data type	Typical handling
Account data	Kept while your account is active and for a limited period after deletion
Billing records	Kept as needed for tax, accounting, refund, and dispute obligations
Tenancy and evidence records	Kept while your account is active unless you delete them or request deletion
Support records	Kept for support quality, safety, and operational history
Technical logs	Minimised, redacted where practical, and kept for operational/security purposes

If you are involved in a tenancy dispute, consider downloading your own copy of important records before deleting them.

Your privacy choices

You can:

• access your account information
• correct inaccurate account or tenancy details
• delete evidence you no longer need
• cancel your subscription
• request a copy of your personal data
• request account deletion
• opt out of marketing communications where applicable

Use the in-app DSAR request feature or contact support@rentwize.com.au.

Evidence and legal caution

Deleting evidence can weaken your own tenancy record. Before deleting files connected to a live dispute, bond claim, insurance matter, tribunal matter, or complaint, consider whether you need an exported copy.

RentWize helps organise records. It does not decide what evidence is legally sufficient, what deadline applies, or what your state or territory tribunal will accept.

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RentWize is not a law firm and does not provide legal advice. Content is informational only.