Requesting Your Data (DSAR)

A Data Subject Access Request (DSAR) allows you to request a copy of all personal data that RentWize holds about you, or to request that your data be deleted. This is your right under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What You Can Request

Data Export — a downloadable file containing all your personal data held by RentWize, including:

• Account profile details
• Tenancy records, rent history, and maintenance logs
• Evidence Vault files
• Legal drafts and tribunal bundles
• Billing history
• Support conversation records (up to 90 days)

Data Deletion — permanent deletion of your personal data from RentWize systems (subject to legal retention requirements — see Your Data & Privacy).

How to Submit a DSAR

Via the App (Recommended)

1. Go to Settings → Privacy → Request My Data
2. Select Export Data or Delete My Data
3. Confirm your identity with your password
4. Tap Submit Request

You'll receive an email confirmation and a notification when your request is processed (typically within 30 days).

Via Email

Send your request to support@rentwize.com.au from your registered email address. Include:

• Your full name
• The email address associated with your RentWize account
• The type of request (export or deletion)

We will respond within 30 days in accordance with Australian privacy law.

Processing Times

Request Type	Processing Time
Data export	Up to 30 days
Data deletion	Up to 30 days

In practice, most requests are processed within 7–14 days. You'll receive email updates throughout the process.

Limitations on Deletion

Certain data cannot be deleted before the legally required retention period. This includes:

• Billing and invoice records (7 years, tax obligations)
• Legal documents linked to tribunal proceedings (7 years)

These limitations are explained in your deletion confirmation email.

Questions?

If you have questions about your DSAR or how your data is handled, contact our Privacy Officer at support@rentwize.com.au.