Cases & Disputes: How RentWize Helps

When something goes wrong in your tenancy — a repair that never happens, a rent increase that looks unlawful, a bond claim you want to fight — the worst thing you can do is let it sit in your inbox as a string of unanswered emails. RentWize turns every tenancy issue into a case: a single, structured record that tracks what happened, what you've done, and what to do next.

What is a case?

A case is how RentWize organises a tenancy problem from the moment you log it through to resolution. Every case can hold:

• The details of the issue (repair request, rent increase notice, bond dispute)
• Photos and documents from your Evidence Vault
• All communications with your landlord or agent, in timeline order
• Drafts or notes you have reviewed
• A structured tribunal bundle export when you need it

You can open a case for any type of issue: maintenance and repairs, rent increases, bond disputes, communication failures, or anything else that needs tracking.

The 7 stages

Every case can move through seven stages as you update the record.

Stage	What it means
Logged	You've recorded the problem. RentWize has a timestamp and your description.
Informed	You've formally notified your landlord or agent in writing.
Reminded	A follow-up has been sent because the first notice went unanswered.
Formal Notice	A formal notice or reviewed response has been recorded.
Escalated	The matter has been referred to your state's tenancy authority or tribunal.
Resolved	The issue is settled — repair done, bond returned, or agreement reached.
Archived	Closed and stored. You can reopen an archived case if the problem returns.

Most cases are resolved before they reach Escalated. The stage history is preserved in full, so if you do go to tribunal you have a clear record showing every step you took.

Suggested next steps

RentWize may suggest practical next steps based on the records you have saved, such as uploading a photo, logging a phone call, reviewing a draft, or checking the process for your state or territory.

You are always in control. Suggestions are not automatic actions and do not replace advice from a tenants' union, community legal centre, state authority, or qualified adviser.

When should you open a case?

Open a case as early as possible. A timestamped record made on day one is far stronger than notes written weeks later from memory. Good times to open a case:

• The moment you submit a repair request and want to track the response
• When you receive a rent increase notice you think might be unlawful
• At the start of a bond dispute, before you've left the property
• When a landlord or agent makes a verbal promise you need to document

You can open a case from the dashboard home screen, from the property detail page, or directly from a maintenance request.

How the dashboard shows your cases

The dashboard displays each open case as a card showing the issue type, current stage, and days since it was opened. Cases with no activity for more than seven days may be highlighted so nothing slips through.

Tap any case card to open the full timeline — every communication, piece of evidence, and stage transition in one scrollable view.

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This is general information, not legal advice. For advice about your specific situation, contact your state tenants' union or a solicitor.