Managing Your Subscription

RentWize offers Free and Plus. New subscription checkout is closed while launch allocations are finalised. Existing billing operations depend on verified account and Stripe state.

Viewing Your Current Plan

1. Open RentWize and sign in
2. Go to Dashboard → Billing
3. You'll see your current plan (Free or Plus), billing cycle, next billing date, and payment method

Upgrading Your Plan

See Free, Plus and Tribunal Bundle for the plan overview. New subscription checkout is closed while launch arrangements and usage allocations are finalised. Dashboard Billing shows which operations are currently available.

Changing Your Billing Cycle

Where available, use Dashboard → Billing to review a billing-cycle change. Check the displayed amount and effective date before confirming; contact support if the operation is unavailable.

Updating Payment Details

To update your credit or debit card:

1. Go to Dashboard → Billing
2. Open the Stripe billing portal
3. Update your payment method or billing details in Stripe's secure hosted page

Payments are processed securely. RentWize does not store your full card number — this is handled by our PCI-compliant payment provider.

Billing History

To download receipts or view past invoices:

1. Go to Dashboard → Billing
2. Open the Stripe billing portal to view invoices and payment history

Download available invoices from the billing portal.

Failed Payments

If a payment fails, Stripe marks your subscription as past due and sends a payment notification where available. Update your payment method or pay the outstanding invoice from the billing portal. If you believe your access is wrong after updating payment details, contact support.

Cancelling Your Subscription

Cancel or reactivate from Dashboard → Billing. See Cancelling or Deleting Your Account for details. Your paid features remain active until the end of the current billing period.

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Prices are in AUD. Use the checkout or invoice tax details when billing is available.